Terms of Use

This Privacy Policy describes the information privacy practices of Zenaza LLC ("Zenaza," "we," "us," or "our"). This Privacy Policy explains what information we collect about you; how we collect that information; the purpose for collecting it and how it benefits you; the outside parties we share it with; and your rights, including what you can do regarding your information.

1. We collect and use personal information about you

We (and the vendors that perform services on our behalf and other parties) collect, receive, and develop several different types of personal information about you depending on the nature of your interactions with us. For example, we collect:

Identifiers/Contact Information: We may collect your name, email address, mailing address, zip/postal code, and phone number. We also collect identifiers that you post to our Site.

Internet and Network Activity Information: We may collect your IP address when you visit our Site. We also use tracking tools like cookies and pixels to passively collect information about how you interact with our Site and online content. This might include device identifiers, the type of browser and operating system you are using, your browsing and search history on our Site, what areas of our Site you visit and for how long, what site you came from to get to us and what site you go to when you leave us, and your interactions with our digital ads and content on other sites.

Location Information: We may passively collect information about your geolocation when you access our Site. We also collect information about your location using your IP address and your zip code.

Demographic Information: We may collect demographic information, such as your age, date of birth, or gender.

Payment Information: We and our vendors collect payment information, such as your account number, credit card number, expiration date, card verification number, and billing address.

Visual/Audio Information: For example, we may record audio during customer care calls.

Sensitive Information: We may collect information that may be considered sensitive personal information under certain state or local laws. For example, we may collect information that reveals your health status, race, ethnicity, or religion.

Information you submit or post: We collect feedback and any other information you provide when you contact us.

We collect and develop Inferences. Using the other pieces of personal information collected about you, we draw inferences about you, reflecting what we believe to be your preferences, characteristics, predispositions, and attitudes.

2. We use personal information for the purposes described below

Marketing purposes: We use your information to tailor and send you information about our services. We also use information to tailor and serve you ads about our services.
Develop and improve our services: We may use your information to make our Site better. We use your information to customize your experience. We may also use your information to conduct research and to develop new services.
Respond to your requests or questions: We use your information to respond to your questions, complaints, and feedback.
Communication: We might also use your information to contact you about this Privacy Policy or our Terms of Use.
Security purposes: We use information to protect our organization (including our Site), our customers and others. We may also need to use your information to detect, investigate, and remediate fraud or other suspected illegal activity.
Verification purposes: We will use certain pieces of information to verify your identity if you make requests pursuant to this Privacy Policy. The verification steps and the pieces of information that we request may vary depending on the sensitivity and nature of your request.
Legal compliance: We use information as otherwise permitted or required by law or as we may notify you.

3. We collect personal information about you from various sources, directly and indirectly

We collect personal information directly from you. For example, we may collect information when you sign up for an e-newsletter, apply for a position, or otherwise contact us, or when you participate in our CSW program.

We collect personal information from your devices. We use technical tracking tools that work behind the scenes, like browser cookies, beacons, and pixels, to automatically collect information from and about you and your devices. We collect this information when you interact with our Site, our ads, and our emails that we or our vendors send to you. We collect this information about users over time and across devices.

We get personal information from vendors we hire to work on our behalf. For example, vendors that host or maintain our Site and send emails for us may give us information.

We get personal information about you from other parties. We work with business and marketing partners and social media platforms that give us information about you that they have collected either directly or indirectly from you.

We may combine information about you in a variety of ways. We may combine information collected offline, such as information collected about you during a customer care call and with information collected online.

4. We share personal information with other parties

Service providers: We share personal information with vendors that perform services on our behalf for our own business and operational purposes. For example, we may share information with vendors that send emails for us, run our websites, provide advertising or marketing services, track advertising impressions, provide analytics services, investigate and prevent data incidents, audit our business and financial statements, provide legal advice, and place our advertisements on other platforms.
Business partners: We may share your personal information with business partners and marketing companies. These partners may send you marketing information including by mail or email. We may also share personal information with other parties, including those that run social media platforms, that help us with marketing.
Legal compliance: We will share personal information in order to comply with the law or to protect ourselves or others. For example, we will share information as required to respond to a court order or subpoena. We may share information if a government agency or investigatory body requests it. We might share information when we are investigating potential fraud.
Business transfers: We may share personal information with any successor to all or part of our organization. For example, we may share information in connection with a sale, merger, assignment, reorganization, or other transfer or disposition of a portion or all of our assets.
Other purposes: We may share information for other reasons we may describe to you or as permitted or required by law.

5. You have choices and rights regarding our use of your personal information

You can opt-out of receiving our marketing emails. To stop receiving our marketing emails, follow the instructions in any marketing message you get from us. Even if you opt-out of getting marketing messages, we will still send you transactional messages, such as responses to your questions.

You can control certain cookies and tracking tools. To adjust your preferences, you may adjust your browser settings.

6. Your US State Privacy Rights

Depending on where you reside, you may have some or all of the following rights with respect to your personal information, subject to certain exceptions set forth in applicable law.

Access

You may have the right to request to confirm whether we process your personal information. Subject to certain exceptions, you may also have the right to request a copy of your personal information.

Deletion

You may have the right to request that we delete personal information we have from or about you, subject to certain exceptions.

Correction

You may have the right to request that we correct inaccurate personal information we maintain about you, subject to certain exceptions.

Opt-Out of Sale

We may "sell" personal information as the term is defined under applicable state law. You may have the right to request to opt out of the sale of your personal information to a third party.

Opt-Out of Targeted Advertising

We may use personal information obtained from your activities across unaffiliated sites to send more relevant advertising to you. You may have the right to request that we stop using your personal information for such targeted advertising.

We will take reasonable steps to verify your identity prior to responding to your requests. The verification steps will vary depending on the sensitivity of the personal information. We may deny certain requests and will explain why your request was denied and how to appeal our decision, as required by applicable law.

7. Our Site is hosted in the United States

Our Site is hosted in the United States. If you are visiting from outside the United States, note that United States laws may not provide the same level of protections as those in your own country. If you access our Site from outside of the United States, you understand, consent, and agree that we may transfer your personal information to the United States. We may also process, share, transfer and store personal information on servers located in countries other than the United States.

8. Our Site is not intended for children

We do not knowingly collect personal information from children under 16. If you are a parent or legal guardian and think your child under 16 has given us personal information, you can email us using the contact information below. Parents, you can learn more about how to protect children's privacy online at the FTC's consumer website.

9. We use standard security measures

The Internet is not 100% secure. We cannot promise that your use of our Site will be completely safe. We encourage you to use caution when using the Internet.

We may link to other sites or outside party services on platforms we do not control. If you click on a link to an outside party site, you will be taken to websites or platforms we do not control. This Privacy Policy does not apply to the privacy practices of that website or platform. Read the privacy policies of other websites and companies carefully. We are not responsible for these outside party practices.

We keep personal information as long as reasonably necessary to carry out the purposes described in this Privacy Policy or any other notice provided at the time of data collection, to provide our services, and as necessary to comply with our legal obligations, resolve disputes, protect and defend our legal rights, and enforce our agreements.

10. Feel free to contact us if you have more questions

If you have any questions about this Privacy Policy or want to correct or update your information, or submit a complaint, please contact us using the information below.

Email

info@zenaza.com

Address

Zenaza LLC
1100 Peachtree St. NE Suite 200
Atlanta, GA 30309

Phone

+1 (888) 359-9424

11. We may update this Privacy Policy

From time to time, we may change our privacy policies. We will notify you of any material changes to our Privacy Policy to the extent required by law. We will also post an updated copy on our Site. Please check our Site periodically for updates.

Consumer Health Data Privacy Policy

Effective: January 28, 2025

This Consumer Health Data Privacy Policy (this "Policy") describes how the Zenaza LLC ("Zenaza," "we," "us," or "our") collects, uses, and shares consumer health data (as that term is defined by applicable state law). We ask that you review it carefully. This Policy describes how we treat consumer health data collected by or on behalf of Zenaza when you use our website or any other websites and platforms where this Policy is referenced or found (collectively, the "Site"), in our email messages to you relating to the Site, and in our offline interactions where this Policy is referenced.

1. Consumer health data we may collect

We (and the vendors and other parties we use to perform services on our behalf) may collect the following categories of consumer health data; the categories of consumer health data we collect from or about you specifically (if any) will depend on the context of your interactions with Zenaza and the choices you make:

Information about your health conditions, symptoms, status, diagnoses, testing, or treatments (including surgeries, procedures, medications, or other interventions): We may collect this information, for example, if you provide this information in the intake form
Information that identifies a consumer seeking health care services; and
Other information that identifies your past or present health status.

2. Sources of consumer health data

We may collect consumer health data directly from you. For example, we may collect consumer health data you provide relating to your health condition. Additionally, we and our vendors may use cookies and related technologies to passively collect information from and across your devices when you interact with our Site, our emails, or other online content. Finally, we may acquire consumer health data about you from other sources. We may also combine information about you that we receive from other parties with other information about you that we collect when you use the Site or that you choose to share with us, and this combined information may in some instances be considered consumer health data.

3. Purposes for which we may collect and use consumer health data

We may collect and use consumer health data to:

Provide our services;
Provide support and respond to your inquiries, and to contact and communicate with you when necessary;
Review the usage and operations of our Site, develop new services, improve the Site, and conduct research and analyses to enhance or improve our content and services;
Prevent, detect, and investigate fraud, cyber incidents, or other illegal or harmful activity and for other security, safety, compliance, and due diligence purposes; and
Create data in an aggregated format that may be used for analytical and demographic purposes.

4. How we may share consumer health data

We may share your consumer health data for the purposes described above. Additionally, we may share personal information, including consumer health data, with your consent or as reasonably necessary to complete any transaction or provide any service you have requested or authorized, as described above.

We may share your consumer health data with your health care professionals and our business partners. We may also disclose your consumer health data (a) to vendors that provide business, professional, or technical support functions for us, help us operate our organization and the Site, or administer activities on our behalf; (b) to comply with law, or to respond to subpoenas, judicial processes, or government requests and investigations, or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; (c) to protect the security of our Site, servers, network systems, databases, and organization; (d) as necessary, if we believe that there has been a violation of our Terms of Use, any other legal document or contract related to our services, or the rights of any third party; and (e) to another entity that acquires or intends to acquire us or any of our assets in connection with a sale or bankruptcy or reorganization proceeding.

5. Third party collection of consumer health data

Third parties may be able to collect consumer health data from you over time and across different websites depending on your browser, browser add-ons, and associated permissions you set on your devices.

6. Your privacy rights

Subject to certain legal limitations and exceptions, you may be able to exercise some or all of the following rights:

Confirmation and Access: You may request to confirm whether we collect, share, or sell consumer health data about you. You may also request to access such consumer health data, including a list of all third parties and affiliates with whom Zenaza has shared or sold the consumer health data and an active email address or other online mechanism that you may use to contact these third parties.
Deletion: You may request that we delete any of your consumer health data collected from you and retained by us.
Withdraw Consent: You may request to withdraw consent to Zenaza's collection and sharing of consumer health data concerning you.
Review and Revise: You may request to review and/or revise your consumer health data.

We may deny your request to exercise any of the rights described above if doing so is reasonably necessary for us (or our affiliates or processors) to: prevent, detect, protect against, or respond to security incidents, identity theft, fraud, harassment, malicious or deceptive activities, or any activity that is illegal under applicable law; preserve the integrity or security of systems; or investigate, report, or prosecute those responsible for any such action that is illegal under applicable law.

7. Exercising your rights

You may request to exercise your rights by contacting us using the information provided above. We may take steps to verify your identity before responding to your request by asking you a series of questions about your previous interactions with us.

We may deny certain requests and will explain why your request was denied and how to appeal our decision, as required by applicable law. After receiving our explanation, if you would like to appeal our decision, you may do so as further detailed in our communication back to you.

8. Changes to Zenaza Consumer Health Data Privacy Policy

We reserve the right, at our sole discretion, to change, modify, add, remove, or otherwise revise portions of this Policy at any time. When we do, we will post the change(s) on our Site. Your continued use of our services following the posting of changes to this Policy means you accept these changes.

9. Contact information

If you have any questions or concerns about this Policy or the practices described herein, please contact us using the information provided in Section 10 above.

PLEASE READ CAREFULLY

THESE TERMS INCLUDE AN ARBITRATION CLAUSE AND A WAIVER OF YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE LAWSUIT. ZENAZA RESERVES THE RIGHT TO CANCEL OR MODIFY THIS SITE AT ANY TIME.

Your use of the website or any other websites and platforms on which these terms reside (collectively, the “Site”), including the features and services made available through this Site, is subject to these Terms of Use (“Terms”), together with our Privacy Policy.

The Site is owned, controlled, and operated by Zenaza LLC (“Zenaza,” “us,” “we,” or “our”).

BY ACCESSING THIS SITE IN ANY WAY, INCLUDING, WITHOUT LIMITATION, BROWSING THIS SITE, USING ANY INFORMATION, AND/OR SUBMITTING INFORMATION TO ZENAZA, YOU AGREE TO AND ARE BOUND BY THE TERMS, CONDITIONS, POLICIES AND NOTICES CONTAINED IN THESE TERMS.

Important Notices

Arbitration Notice

THESE TERMS CONTAIN AN ARBITRATION CLAUSE. Except for certain types of disputes mentioned in the arbitration clause, you and Zenaza agree that disputes between us will be resolved by mandatory binding arbitration, and you and Zenaza waive any right to participate in a class-action lawsuit or class-wide arbitration.

No Medical Advice

THE INFORMATION DISPLAYED ON THE SITE IS NOT INTENDED FOR USE IN THE DIAGNOSIS OF DISEASE OR OTHER CONDITIONS, OR IN THE CURE, MITIGATION, TREATMENT, OR PREVENTION OF ANY DISEASE, OR INTENDED TO AFFECT THE STRUCTURE OR ANY FUNCTION OF ANY PERSON.

The Site may contain general information related to medical conditions, treatment, and other health care topics. Any such information is provided for informational purposes only and is not medical advice and is not a substitute for consultation with a physician or other qualified health care professional.

You should always consult a doctor or other health care professional for medical advice or information about diagnosis and treatment. Reliance on the Site is solely at your own risk.

Zenaza Content
Your Use of the Site
DMCA Notice & Copyright
Providing Information
General Terms & Conditions
Liability & Indemnity
Third Party Websites
Binding Arbitration
Miscellaneous

1. Zenaza Content

Content on this Site that is provided by Zenaza or its licensors—including graphics, photographs, images, text, digitally downloadable files, trademarks, trade dress, logos, and the compilation of the foregoing (“Zenaza Content”)—is the property of Zenaza and its licensors and is protected in the U.S. and internationally under trademark, copyright, and other intellectual property laws.

You agree not to download, display, or use any Zenaza Content for use:

In any publications
In public performances
On websites other than this Site for any commercial purpose
In connection with services that are not those of Zenaza
In any manner likely to cause confusion among consumers
In any way that disparages or discredits Zenaza and/or its licensors
In any way that dilutes the strength of Zenaza’s or its licensors’ intellectual property
In any way that infringes Zenaza’s or its licensors’ intellectual property rights

You further agree not to misuse any Zenaza Content or third-party content appearing on this Site.

2. Your Use of the Site

You may not, without Zenaza’s prior written consent, cause or permit the:

Use, copying, modification, rental, lease, sublicense, transfer, or other commercial exploitation of (or third-party access to) any element of the Site, except as expressly permitted by these Terms
Creation of modifications or derivative works of the Site
Reverse engineering of the Site
Gaining of unauthorized access to the Site or related systems/networks
Interference with or disruption of the integrity or performance of the Site or its data
Use of data mining, crawlers, spiders, robots, or similar scraping/extraction methods
Unlawful or criminal use of the Site or conduct giving rise to civil/criminal liability
Collection of information about other users for any purpose
Impersonation of any person/entity or misrepresentation of identity, age, or affiliation
Use of the Site for any purpose prohibited by these Terms

3. DMCA Notice and Procedure for Copyright Infringement Claims

If you are a copyright owner and believe your rights have been violated, send a DMCA notification by email to info@zenaza.com with “DMCA Rights” in the subject line.

Include the following (as required by the DMCA):

Identification of the copyrighted work(s) claimed to be infringed
Identification of the allegedly infringing material and sufficient information for us to locate it
A physical or electronic signature of the copyright owner or authorized agent (“Claimant”)
Claimant’s name, address, telephone number(s), and email address (if available)
A statement that the Claimant has a good-faith belief the disputed use is not authorized
A statement, under penalty of perjury, that the notification is accurate and the Claimant is authorized to act

When we receive a valid notice and can locate the material, we will remove or disable access to it and take reasonable steps to notify the person who posted it. The poster may submit a counter-notification.

4. Providing Information

Certain areas of the Site (such as contact and payment forms) require or request information. If you choose not to provide required information, you may not be able to access certain features.

If the Site requires you to submit information, you must provide current, complete, and accurate information as requested by the applicable form.

5. General Terms and Conditions

Zenaza reserves the right to discontinue your use of the Site if you engage in fraudulent activity or in a manner inconsistent with these Terms or applicable laws and regulations. Zenaza is not responsible for incorrect or inaccurate information supplied by you.

6. Representations, Limitations of Liability, and Indemnity

Zenaza makes no representations about the reliability of this Site, Zenaza Content, or any Site feature, and disclaims liability in the event of any service failure. Any reliance on the Site is at your own risk.

Zenaza makes no representations regarding how long Zenaza Content will be preserved and makes no warranties that any materials or files obtained through the Site are free from viruses or defects.

THIS SITE IS PROVIDED ON AN “AS IS, AS AVAILABLE” BASIS. No warranties, express or implied, are made.

UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL ZENAZA OR ZENAZA ENTITIES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES RESULTING FROM USE OF OR INABILITY TO USE THIS SITE.

Indemnity

You agree to indemnify and hold harmless Zenaza, its parents, subsidiaries, officers, employees, contractors, and their respective officers, employees, and agents (collectively, “Zenaza Entities”) from damages and expenses (including reasonable attorneys’ fees) arising from:

Your violation of these Terms
Violations by your dependents
Claims arising from misuse of this Site

7. Third Party Websites

The Site may link to third-party sites not maintained by Zenaza. These links are provided for convenience and are not endorsements. Zenaza makes no representations about third-party content or accuracy.

Information submitted to third-party sites is subject to their terms and privacy policies. Zenaza has no control over third-party data practices.

8. Binding Arbitration

You and Zenaza agree that any controversy or claim (except small claims court matters and claims involving infringement, breach of confidentiality, or misappropriation of intellectual property) arising out of or relating to these Terms, the Site, and/or use of the Site—including questions of arbitrability—shall be settled by arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules by a sole arbitrator.

Consumer Rules: https://www.adr.org/Rules
AAA Phone: +1 800-778-7879

Arbitrator Selection

The parties will try to agree on an arbitrator. If no agreement is reached within twenty-one (21) days after arbitration begins, AAA will appoint an arbitrator.

Location and Language

The legal seat of arbitration shall be Georgia, and the arbitration language shall be English. Hearings may be held virtually or in another location as agreed or determined by the arbitrator.

Individual Claims Only

YOU MAY ONLY BRING CLAIMS IN YOUR INDIVIDUAL CAPACITY, not on behalf of a class or in any representative capacity. No arbitration may be joined with claims of other persons unless all parties consent.

Fees

Each party shall bear its own arbitration filing fees.

Relief and Enforcement

The arbitrator may grant interim or provisional measures, including injunctive relief and specific performance. Awards may be entered in any court of competent jurisdiction. Parties may seek interim measures from a court without waiving arbitration.

Costs and Attorneys’ Fees

The arbitrator shall award the prevailing party its costs, including reasonable attorneys’ fees.

Confidentiality

Arbitration information may not be unilaterally disclosed to third parties (except as required by law or to advisors/witnesses/experts under confidentiality). Evidence shared in arbitration must be treated as confidential, subject to legal requirements.

Informal Dispute Resolution (Required First)

Before either party may commence arbitration or file a small claims action, the parties must meet and confer by phone or videoconference in a good-faith effort to resolve the dispute.

The initiating party must provide written notice of intent to start an informal dispute resolution conference.
The conference must occur within sixty (60) days after notice is received, unless extended by mutual agreement.
To notify Zenaza, email info@zenaza.com.
This informal process is a condition precedent to arbitration. The arbitrator shall dismiss any arbitration filed before completion of this process.
Statutes of limitation and filing deadlines are tolled during the informal resolution process.

9. Miscellaneous

No partnership is formed between you and Zenaza, and neither party may bind the other.

These Terms are governed by the internal laws of Georgia without regard to conflict-of-laws principles. Any disputes not subject to arbitration will be resolved in federal and state courts located in Georgia.

To the extent permitted by Georgia law, disputes will be resolved individually without class action.

Some areas of the Site may allow you to provide personal information. Please review our Privacy Policy for details.

Zenaza is not responsible for failure to comply due to events beyond reasonable control (including act of God, epidemic, war, fire, riot, terrorism, earthquake, or government actions).

Failure to enforce any provision is not a waiver of future enforcement.

If any provision is unlawful or unenforceable, it will be severed and the remaining provisions will remain in effect.

These Terms constitute the entire agreement between you and Zenaza regarding Site use. By using the Site, you represent you are capable of entering into a binding agreement and agree to be bound by these Terms.

Need Help? Contact Us

If you have any questions about these Terms of Use or need clarification, contact us:

Legal Inquiries:
info@zenaza.com

Dispute Resolution:
info@zenaza.com

Address:
Zenaza LLC
1100 Peachtree St. NE, Suite 200
Atlanta, GA 30309

Phone:
+1 (888) 359-9424

Get in touch